Current Programs

Help Desk

Help Desk

The Franklin Apprenticeships Help Desk program is the perfect place to begin a career in technology:

  • A typical role involves answering incoming customer support calls by phone, chat and email
  • Sometimes involves field tech work or hands-on bench tech work
  • Must be accurate and organized, handling service tickets and recording the results up to 60 times daily
  • Full-time, paid employment with three pay raises in the first year
  • Four hours per week of classroom training, built into your workday schedule
  • Personal coaching weekly to monitor progress
  • Your Personal Success Coach will focus not only on your technical skills, but on the communication and people skills that will make you more valuable to employers
  • The goal of every apprenticeship is to enter a long-term career with the sponsoring employer (and we have a 94% success rate)

12-month program:

  • State Apprenticeship Certificate √
  • MTA Networking Fundamentals Certificate √
  • Microsoft 365 Fundamentals Certificate √
  • MTA Security Fundamentals certificates Certificate √

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Help Desk Technician (Maryland)

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Help Desk Technician (Pennsylvania)

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Start Your Company’s Apprenticeship Program Today


You don’t need to wait for new college grads to finish their degrees, and then complete training before they’re ready to get to work. You can hire an apprentice this fall who is capable and ready to work from their first day, and fully trained in just one year. Our team of apprenticeship experts will help you every step of the way. Get in touch today to find out more.

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Help Desk Facts

  • Job Openings Available


  • Average starting wage




Success Stories


Natalie Weldon