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Help Desk

Launch your tech career – no prior experience required 

No tech degree? No prior tech experience? No problem. Franklin is seeking outstanding candidates like you who are ready to take your first steps into a tech career. We have an immediate need in the Nashville, TN area for enthusiastic IT Support Specialist Apprentices.

Franklin Candidates walk a guided path to develop the technical and professional skills employers are looking for, without having to pay anything out of pocket. Our proven, structured “pre-apprenticeship” approach will have you prepped and pre-qualified to hit the ground running as an apprentice, with a starting salary that is higher than many college graduates.

This is how it works:

  • Take a scientific assessment to find out if a tech career is a fit for you
  • Complete our virtual foundational training program on your own time, at no cost to you and earn foundational credentials.
  • Participate in interview and resume prep sessions to prepare for interviews at some of the nation’s largest and most respected employers.

After earning our foundational credentials, about half of our candidates are matched with Franklin employers as paid apprentices while others find jobs independently.

Some topics included in the online courses are:

  • Introduction to Computer Science
  • Network Concepts
  • Network Security
  • Coding and writing simple programs

Candidates who do well in apprenticeships need:

  • A strong desire for a long-term career in IT
  • Passion for learning
  • The time for self-study to complete our virtual, pre-apprenticeship training program (80-100 hours)
  • Personal experience and interest in working with technology
  • Pleasant personality, open to problem solving while building relationships


  • 18 years of age or older
  • High School Diploma or Equivalent
  • Eligible for employment in the United States

Hey Candidates - Apply Here!

Help Desk Technician (Maryland)

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Start Your Company’s Apprenticeship Program Today


You don’t need to wait for new college grads to finish their degrees, and then complete training before they’re ready to get to work. You can hire an apprentice this fall who is capable and ready to work from their first day, and fully trained in just one year. Our team of apprenticeship experts will help you every step of the way. Get in touch today to find out more.

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Help Desk Facts

  • Job Openings Available


  • Average starting wage




Success Stories


Natalie Weldon