Need a new way to build your tech talent pool?
Let's talk about apprenticeships.
Ready to start your new career in tech?
Check out our Pre-Apprenticeships.
Working at a help desk is a fantastic first step into an IT career because it offers the opportunity to learn all aspects of a company’s technical infrastructure. Help Desk Technicians play an essential role for their companies, supporting internal and external customers to resolve any technical issues they encounter. This is an especially rewarding role for people who are interested in technology and thrive on customer service. The demand for help desk professionals across the United States has been steadily increasing over the past ten years, driven by an increased reliance on technology and a recognition that excellent help desk support is a vital part of customer experience and brand reputation. Apprenticeship programs are a great way for companies to attract new, diverse talent into the organization, and identify current employees who have the potential to be help desk superstars.
Need a new way to build your tech talent pool?
Let's talk about apprenticeships.
Ready to start your new career in tech?
Check out our Pre-Apprenticeships.
Unique Job Postings
Employees Retiring Soon
Employers Competing for these roles
Median Compensation
Growth in vacancies in past 10 years
Source: Lightcast Computer User Support Specialist, Occupation Data, Jan - Dec 2021.
Your company regularly recruits for help desk vacancies
Your company is dedicated to diversity, equity and inclusion
You are ready for a long-term solution to build your own help desk talent pool
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Our Pre-Apprenticeships offer guided learning, which means pre-apprentices go at their own pace, and receive support via an exclusive Slack messaging channel and group coaching with Franklin Professional Success Coaches.
Help Desk Pre-Apprentices work through an 80-hour, four-course Pre-Apprenticeship in preparation for an apprenticeship or entry-level role in IT Support. They learn IT support fundamentals, enterprise design thinking, as well as professional and interpersonal skills that align with the needs of employers.
After completing Franklin’s Help Desk Technician Pre-Apprenticeship, candidates then become qualified for a Help Desk Technician Apprenticeship with Franklin’s employers, for in-person and virtual positions nationwide.
LEARN MOREAll Franklin Apprentices receive 1:1 support from a Professional Success Coach. Throughout their apprenticeship, apprentices can access their Coaches via virtual weekly meetings and email.
The Network Engineer Pre-Apprenticeship program is an eight-week live classroom series that introduces new IT professionals to the intricacies of networking concepts, network infrastructure, network operations network security, and network troubleshooting. Pre-Apprentices are introduced to various components of IT networks that range from operation policies and procedures, migration techniques, and network topology. The Pre-Apprenticeship prepares individuals for an entry-level Network Engineering role and can lead to a full-time apprenticeship opportunity.
In addition to group instruction, Pre-Apprentices have access to an exclusive Slack messaging channel and group coaching with Franklin Professional Success Coaches.
The Network Engineer Pre-Apprenticeship program is an eight-week live classroom series that introduces new IT professionals to the intricacies of networking concepts, network infrastructure, network operations network security, and network troubleshooting. Learners have been introduced to various components of IT networks that range from operation policies and procedures, migration techniques, and network topologies.
After completing the Network Engineering Pre-Apprenticeship, candidates then become qualified to interview for Network Engineering Apprenticeships with Franklin’s employers for in-person and virtual positions nationwide.
LEARN MOREApprentices receive one-on-one weekly support from Franklin Success Coaches who collaborate with apprentices' managers and mentors monthly to ensure timely progress and success, in addition to Slack channel communications.
The Network Engineering Apprenticeship typically lasts about 12 months. Apprentices add value from the first day and become more productive every day as they learn on the job.
Franklin Apprenticeship’s Software Engineer Pre-Apprenticeship program is an online, self-paced learning environment for individuals to discover if this is the right career path for them. The Pre-Apprenticeship prepares candidates for an entry-level software engineering role and can lead to a full-time apprenticeship opportunity.
LEARN MOREFranklin pre-apprenticeships offer online, guided learning, which allows pre-apprentices to learn at their own pace. They receive support via an exclusive Slack messaging channel and group coaching with Franklin Professional Success Coaches.
The Software Engineering Pre-Apprenticeship consists of 87 hours of technical foundational training and 8 hours of professional skills development, including resume and interview preparation.
After completing the Software Engineering Pre-Apprenticeship, candidates then become qualified for a Software Engineering Apprenticeship with Franklin’s employers, for in-person and virtual positions nationwide.
LEARN MOREApprentices receive one-on-one weekly support from Franklin Success Coaches who collaborate with apprentices' managers and mentors monthly to ensure timely progress and success, in addition to Slack channel communications.
The Software Engineering Apprenticeship typically lasts about 12 months. Apprentices add value from the first day and become more productive every day as they learn on the job.
The IBM Z Pre-Apprenticeship program provides an online, self-paced learning environment for individuals to discover if this is the right career path for them. This program prepares individuals for an entry-level career on IBM z/OS, and can lead to a full-time apprenticeship opportunity with an IBM enterprise computing client.
LEARN MOREPre-Apprenticeships offer guided learning, which allows pre-apprentices learn virtually and at their own pace. They receive support via an exclusive Slack messaging channel and group coaching with Franklin Professional Success Coaches. They also have access to IBM Subject Matter Experts.
The IBM Z Pre-Apprenticeship consists of 105 hours of technical foundational training, professional skills development, including resume and interview preparation. This intensive four-course program focuses on computer science basics, IBM Z Xplore, z/OS commands, and system programming in preparation for an IBM Z apprenticeship program. IBM Z Pre-Apprenticeship graduates have satisfied multiple skill sets in Z Xplore concepts, professional skills, and enterprise design thinking.
After completing the IBM Z Pre-Apprenticeship, candidates qualify to interview with IBM’s employer clients for in-person and virtual apprenticeship positions nationwide. The IBM Z Mainframe System Administrator Apprenticeship is a structured, on-the-job learning program that supports individuals to become fully qualified within one year.
Graduates have demonstrated their ability to maintain system software and products running on a Mainframe as well as perform day-to-day operations of the environment.
Apprentices receive one-on-one weekly support from Franklin Professional Success Coaches throughout their entire program. Success Coaches collaborate with apprentices' managers and mentors monthly to ensure timely progress and success. IBM Subject Matter Experts are also available to apprentices during the program.
Franklin Apprenticeship’s Cybersecurity Pre-Apprenticeship program provides an online, self-paced learning environment for individuals to discover if this is the right career path for them. The Pre-Apprenticeship prepares individuals for an entry-level career in tech and can lead to a full-time apprenticeship opportunity.
LEARN MOREOur pre-apprenticeships offer guided learning, which means pre-apprentices learn at their own pace and receive support via an exclusive Slack messaging channel and group coaching with Franklin Professional Success Coaches.
Cybersecurity Pre-Apprentices complete an intensive 90+ hour foundational cybersecurity course to prepare them to be successful in a cybersecurity apprenticeship or entry-level cybersecurity role. They have developed foundational competencies in cybersecurity operating systems security, compliance frameworks, database vulnerabilities, and the basics of Agile methodologies. They have also developed professional skills including communications, problem-solving and critical thinking.
After completing the Cybersecurity Pre-Apprenticeship, candidates then become qualified for a Cybersecurity Apprenticeship with Franklin’s employers, for in-person and virtual positions nationwide. The Cybersecurity Apprenticeship typically lasts 18 months.
LEARN MOREApprentices receive one-on-one weekly support from Franklin Professional Success Coaches throughout their entire program. Success Coaches collaborate with apprentices' managers and mentors monthly to ensure timely progress and success. Subject Matter Experts are also available to apprentices during the program.
After completing the IBM Z Pre-Apprenticeship, candidates are qualified to interview for IBM Z Application Developer Apprenticeships with Franklin employers nationwide. Application Developer Apprenticeship graduates possess a solid knowledge of agile practices, software engineering fundamentals, DevOps, and cloud computing platforms, services, and solutions.
LEARN MOREApprentices receive one-on-one weekly support from Franklin Professional Success Coaches throughout their entire program. Success Coaches collaborate with apprentices' managers and mentors monthly to ensure timely progress and success. IBM Subject Matter Experts are also available to apprentices during the program.
Source: Lightcast Computer User Support Specialist, Occupation Data, Jan - Dec 2021.